Last updated: 3 July 2026
New accounts start on the Free plan at no charge. You will not be billed unless you buy Party or Celebration for an event or subscribe to Community — there is nothing to cancel or refund on Free.
Party and Celebration are one-time payments per event, not subscriptions — there is nothing to cancel. If you were charged in error, see Refunds below.
You can cancel a Community subscription at any time from the Billing page. Cancellation takes effect at the end of your current billing year — you keep full access until then, and your account moves to the Free plan afterward. Resources exceeding Free-plan limits become read-only; nothing is deleted.
Because Party/Celebration is billed for the event you are about to run and Community is billed for the year you are about to use, we do not offer prorated refunds for early cancellation. If you were charged in error — a duplicate charge, a failed purchase, or a billing bug — contact us within 30 days and we will issue a full refund for that charge.
Community subscriptions are billed once for the full year. If you cancel partway through, you keep access until the year ends. We do not provide partial-year refunds outside of billing errors as described above.
Reach out through the in-app support option or email privacy@eplanr.com with your account's mobile number and the charge in question. We aim to resolve refund requests within 5 business days.